---
title: "Gestión de Reclamaciones"
canonical: "https://onesaitplatform-es.refined.site/space/DOC/3885891585/Gesti%C3%B3n%20de%20Reclamaciones"
format: markdown
---
## Gestión de Reclamaciones

![image](media://d22f60b7-f580-46ff-8a04-c0d057cfd67c)

## Generación Carta desde Reclamación

![image](media://bf206d2b-41fc-43a2-8127-acf3588ad475)

## Finalización de Reclamación

![image](media://bc4fa362-cc9c-47f1-9011-0cb0259293af)


## Accesos

### **Web Reclamaciones**

[https://oneops-dev.onesaitplatform.com/reclamaciones](https://eur04.safelinks.protection.outlook.com/?url=https%3A%2F%2Foneops-dev.onesaitplatform.com%2Freclamaciones&data=05%7C01%7Clmgracia%40minsait.com%7C8609c57828ee42b2ab4b08dbab225bb5%7C7808e00514894374954bd3b08f193920%7C0%7C0%7C638291936299603186%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=OC7%2BI89dghObHCn67ChVqG8bXdiUXv%2FDfHIVaqv%2BW0Y%3D&reserved=0)

Entraremos con los diferentes roles:

- Agente Clasificación
- Agente Análisis
- Supervisor
- Gestor del Servicio

### **Control Panel de Onesait Platform**

[https://oneops-dev.onesaitplatform.com/controlpanel](https://eur04.safelinks.protection.outlook.com/?url=https%3A%2F%2Foneops-dev.onesaitplatform.com%2Fcontrolpanel&data=05%7C01%7Clmgracia%40minsait.com%7C8609c57828ee42b2ab4b08dbab225bb5%7C7808e00514894374954bd3b08f193920%7C0%7C0%7C638291936299603186%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=5OlbqCPIYPllrDGcp%2BsouFYVOKChEBKR%2Bmgsojz7ygM%3D&reserved=0)

Desde el Control Panel de Plataforma podremos visualizar y editar los elementos de Plataforma, entre ellos:

- Flow Lectura Mails: [https://oneops-dev.onesaitplatform.com/controlpanel/flows/show/claims-endesa-flows](https://oneops-dev.onesaitplatform.com/controlpanel/flows/show/claims-endesa-flows)
- BPM Reclamaciones: [https://oneops-dev.onesaitplatform.com/bpm-engine/camunda/app/cockpit/default/#/process-definition/Reclamaciones_Endesa:14:8e61b7da-4831-11ee-8ecd-0a580a830217/runtime?searchQuery=%5B%5D&viewbox=%7B%22Definitions_0o5netf%22:%7B%22x%22:-437.3369905956113,%22y%22:43.68181818181818,%22width%22:2680.2507836990594,%22height%22:1264.8902821316615%7D%7D](https://oneops-dev.onesaitplatform.com/bpm-engine/camunda/app/cockpit/default/#/process-definition/Reclamaciones_Endesa:14:8e61b7da-4831-11ee-8ecd-0a580a830217/runtime?searchQuery=%5B%5D&viewbox=%7B%22Definitions_0o5netf%22:%7B%22x%22:-437.3369905956113,%22y%22:43.68181818181818,%22width%22:2680.2507836990594,%22height%22:1264.8902821316615%7D%7D)
- Microservicios como Task Manager: [https://oneops-dev.onesaitplatform.com/task-manager/swagger-ui/index.html?urls.primaryName=TaskTray-Management](https://oneops-dev.onesaitplatform.com/task-manager/swagger-ui/index.html?urls.primaryName=TaskTray-Management)
- DataFlow de lectura de ficheros Salesforce: [https://oneops-dev.onesaitplatform.com/controlpanel/dataflow/app/collector/pipeline/readAcciona58621c7-14f8-430b-8885-55fcafd1f772](https://oneops-dev.onesaitplatform.com/controlpanel/dataflow/app/collector/pipeline/readAcciona58621c7-14f8-430b-8885-55fcafd1f772)